Refunds
Gift card codes and eSIMs are digital goods delivered once. This is what that means for refunds.
Delivered orders are final
Once an order is delivered — the code or the eSIM has appeared on your order page — it cannot be refunded or exchanged. A delivered code cannot be taken back, so check the product, its country and the amount before you pay.
Paid but not delivered
If you paid for an order and it could not be delivered, the order page shows it as failed and your payment is refunded. Refunds are handled by support, not automatically: email support@anonexch.io and quote the order id shown on the order page.
A refund is paid in the coin you paid with, to an address you give support; no refund address is asked for at checkout.
Orders that expire
An order that is not paid before its deadline expires and nothing is owed either way — start a new one. If you sent a payment to an order that then shows as expired, email support@anonexch.io with the order id.
Keep the order link
The order page is the only record of your order that you hold, and it is deleted 30 days after the order ends. Support needs the order id from it to find the order, so raise any problem within that time.